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Edit 18 August 2022 2:40PM UTC+02:00

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All automatic trials are working as before.

If you still have an issues, please open a ticket.

Thank you for your patience and understanding.

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At the moment trial licenses that can be get via the app are temporary disabled.

At the moment trial licenses can be get only from our website. Check this article: https://www.smart-stb.net/knowledge-base/how-to-get-trial-license/ for more information about how to get trial licence via our website.

Thank you for understanding.

Yours faithfully, the Smart STB team.

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Getting Server Unavailable or Missing file on some or all movies/series inside Videoclub and/or TV series?

Some budget and mid-range Smart TV’s made by Samsung, Philips, LG and few others recently got TV OS (Firmware) upgrade which limited video and audio codec support.

Codecs that are officially supported on all devices and all regions are H264 for video and LC-AAC for audio.

This is not caused because of an Smart STB update but because of TV OS (Firmware) update which limited video and audio codec support.

 

Please go here for more information.

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Now you can enjoy Smart STB on your Huawei phone or tablet, just search for “Smart STB” in Huawei’s AppGallery or visit this link from your Huawei device.

https://appgallery.cloud.huawei.com/ag/n/app/C104382983?locale=en_US&source=appshare&subsource=C104382983

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The new and secured version of the app is now available globally on Google’s Play Store, the Samsung Galaxy apps store and soon on Huawei App Gallery and few popular alternative stores.

Play Store link: https://play.google.com/store/apps/details?id=net.smart_stb.app

Please note if you have the old version installed on an Android device and install the new version, your app may go back to Demo version.

In this case please follow this instruction to re-activate the app: https://www.smart-stb.net/knowledge-base/transfer-license-to-another-device/

We thank you for your patience and understanding.

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Please check this for help:

https://www.smart-stb.net/knowledge-base/transfer-license-to-another-device/

Also the app should start to appear back in some regions after few hours and globally – in few days.

Thank you for your patience and understanding.

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Update 5 April 21:30 CET time: 

The bug causing “Firmware outdated” is fixed in all locations, please make sure to unplug your TV from Power for few minutes to clear cache and start the app again.

We are sorry for the caused inconvenience.

 

Dear all,

 

There is some issue with some Portals and only with older VEWD and STA platforms (older Philips, Toshiba, HiSense TV’s etc.)

 

We are working on a permanent solution which should go live soon in all regions, please be patient.

 

Thank you for understanding.

 

Kind regards,

 

Smart-STB team

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The app is cloud based and finds the nearest working app server with the help of a DNS. If you get Error 503 or 504, please unplug your TV and Internet router for few minutes from Power. If you still get this problem, please put DNS server of 8.8.8.8 onto your TV, this way you will always get a working app server quickly and seamlessly.

 

We are constantly working on improving app infrastructure across all regions.

 

Thank you for understanding.

Yours faithfully, the Smart STB team.

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We are glad to announce full support of the Amazon FireTV devices including the famous Fire Stick (3rd generation made in 2017 and newer), the Fire Cube TV’s that have FireTV build in and others.

All new platforms enjoy 30 days Trial if activated before the end of February 2021. 

The app is now supported on some older high-end Android devices like Sony TV’s that run Android version 7.1

There is also great improvement in our app infrastructure for India and South America regions including Brazil.

Few other popular TV and handheld platforms are coming soon.

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* Android (handheld) support

* Fixes and improvements on Android TV

* Improved middleware support

* Added possibility to activate a new Trial after 1 month since your last trial (on all platforms).

* Activate the app on a TV that used trial in the past (got a used TV, app was activated by someone else in the past, etc.)

You can enjoy a 30-days trial on your Android handheld device if activated before 28th February 2021. Don’t forget that you can still enjoy 30 days trial on your Android TV device if activated before the end of January 2021.

There will be special price for bundle use (TV app license along with handheld app license)

More popular platforms are coming very soon.

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We are glad to announce new global app version with Android TV support.

 

To get new version, exit the app from Settings or from Portal Settings and then STB settings and then start it again.

 

New version fixes many bugs with popular Portals, improves app spped across all locations and adds D-Pad overlay menu for Android TV’s with small remotes that contain few keys.

 

Providers can now get basic info about user’s TV (Make and model, via “smart_device” cookie) thus making sure Portals give out the best streams for this TV device.

 

All Android TV users can enjoy 30-days trial if they activate the app before 15th of December 2020. The Android TV app will work best with TV’s and devices that have digital tuner build in since it uses this decoder for best possible quality decoding of IPTV signal.

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