Smart STB Knowledgebase
Find setup, activation, payment, and provider guidance for Smart STB.
General
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How to activate the app
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How to cancel (stop paying for the) app license
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How to change the Software ID
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How to get app license
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How to get trial license
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How to upgrade and pay for app license?
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How to upgrade provider license?
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How to use provider license.
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How to use Smart STB on Handheld (phone, tablet, etc.)
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I forgot my email which I registered the app with. How to find it?
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What are App bundles and how to use them?
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App support
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App gets stuck on Loading Portal screen
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Black screen after “Loading Portal” on some Portals
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Can’t access service, please check your network and try again
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Firmware of your STB is outdated Please update it
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How to add or change a Portal or m3u Playlist
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How to change Virtual MAC (NOT RECOMMENDED!)
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How to find out my Software ID
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How to find out my Virtual MAC address
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How to reset the app (Please don’t do this unless instructed to do so)
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My (paid/licensed) app is loading and displaying only the Demo Portal
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No sound on live TV and VOD?
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Oops, this can not be played now, more info: smart-stb.tv/np
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Please contact your provider to register this device.
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Transfer license to another device
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VOD or TV Series give Server Unavailable or Missing file – how to fix
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Your STB is blocked. Call the provider.
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For Providers and Portal admins
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