App is back in Demo?

Follow this instruction:

If your app got back in Demo and you have an paid app license, please read below.

If you want to pay for the app – click here.

If you paid for the app:

Step 1: You need to go to our site and locate and click on "My Account" icon and then login on our website if you are not logged

Step 2: Open my Subscriptions

Step 3: Find the TV that went in Demo and click "View" button (look at the back of your TV to get the TV make and model):

(Example device, information on above picture is for demonstration purposes, please do NOT enter this on our app and site)

Tip: use the search feature to find your device, useful if you have many devices in your account.

Step 4: Once you click on "View" button, you will see this:

(Example software ID, information on above pictures is for demonstration purposes, please do not enter the software ID our website)

In case you are seeing a picture like this:

(Example software ID, information on above pictures is for demonstration purposes, please do not enter the software ID our website)

This means that you don't have available transfer to a new device and in order to transfer your license to a new device, you need to purchase an extra transfer by clicking on "Buy Transfer" button.

Once you click on "Buy an extra transfer", you will open the checkout page. On this page, you need to enter your billing address information and choose which payment method to use.

Once you select which payment method to use, you need to agree with the Terms and conditions and click on "Place order" button.

Step3: Chose which Transfer license you want. You can choose from three options:

Transfer to a New Device;
Transfer to a New Device and Copy vMAC*
Transfer to the Same Device (and Copy vMAC**)

* Use this options if you are transferring your license to a new device, but you wish to keep your old Virtual MAC so you won't lose your subscription with your IPTV provider, otherwise please use the "Transfer to a New Device" to discard your old Virtual MAC and take the new one.

** Use this option if for some reason your device has been reset (e.g. it has its motherboard replaced and you got a new Software ID), by using this option you will keep your old Virtual MAC and the transfer won't be counted as such.

Transferring to the same TV (license recovery) is unlimited, fair use applies.

Transfer to a New Device;

(Example software ID, information on above pictures is for demonstration purposes, please do not enter the software ID our website)

Once you enter a software ID in "Software ID" box or the activation code in the app's Activation page, you will see a picture like this:

To complete the license transfer you need to click on "Transfer to a New Device" button.

(Example software ID, information on above pictures is for demonstration purposes, please do not enter the software ID our website)

Transfer to a New Device and Copy vMAC*;

Once you enter a software ID in "Software ID" box or the activation code in the app's Activation page, you will see a picture like this:

To complete the license transfer you need to click on "Transfer License" button.

(Example code, information on above pictures is for demonstration purposes, please do NOT enter the activation code on our app)

Transfer to the Same Device (and Copy vMAC**).

Once you enter a software ID in "Software ID" box or the activation code in the app's Activation page, you will see a picture like this:

To complete the license transfer you need to click on "Recover to the Same Device" button.

(Example code, information on above pictures is for demonstration purposes, please do NOT enter the activation code on our app)

Please save or write down this code so you can enter it later on your smart TV.

Step 5: Open the app from your new TV device and wait this message to appear:

Prepare to enter the activation code.
Start the app on your TV and wait for the "Loading Portal" message to appear.
Please enter the code from the next step using your TV Remote's number keys while you see the "Loading Portal" message.

For TV remotes or devices that do not have numbers on the remote control please press the Middle or Center key on your remote to show the app menu. Go to System settings and then go to Activation. Use the software (virtual) keyboard to enter the code.

You should press any of the number keys (0-9) on your remote control, you should see the activation screen as shown below:

(Example device, information on above picture is for demonstration purposes, please do NOT enter this on our app and site)

When you enter the code, you will get this message and app will restart.

After the app restarts it should look