Announcements

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Extra transfers and multi screen (bundle)

We are introducing some new features for the licenses that we provide.

The first feature is that now all licenses can be transferred to another device, if needed. Until now, only Full licenses had this feature. If you need to transfer the the license to another device, but your license is Lite, don’t worry, now you can buy an Extra Transfer. The extra transfer can be bought from the subscription which you want to transfer. The button from which you can buy this extra transfer will become available only if there are no transfers left (for any kind of license).

The other feature is that now all devices can be bundled. Until now, only mobile devices could be bundled with the main device.

This means that you can use up to 4 additional devices with your main device at your home. For lite licenses this feature will be available as an paid addon very soon.

1 Full app license can be used on up to 4 extra devices allowing total of 5 devices at the same house to use the same portals in the app.
Only the main device (TV, smartphone, tablet) can control the portals on all other devices.
You can add to bundle any supported devices in the same house (TV’s, smartphones, tablets)
Important: you will need separate accounts on your portal(s) for all your devices .

We are also introducing Full Lifetime licenses for Chromecast devices, FireTV devices, mobile Android devices and mobile Apple devices.

And further improvements and new features to come very soon.

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Smart STB app is now available for all Devices runnig VIDAA U5 OS (or higher).

Also the app is back and for some devices with VEWD OS that are part of VIDAA now.

You can now enjoy the app on your Device running VIDAA OS version U5 or newer.

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Dear app users and partners,

We will be performing planned website maintenance on Tuesday, 30th of May 2023 between 09:00 and 15:00 CET time.

During that time you may not be able to buy or renew app licenses.

The app will NOT be affected by this and will keep working during that time as usual.

Thank you for your understanding and patience.

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We wish you happy holidays and all the best in the upcoming new year. Please note that during the holidays it is possible that there will be delays in support due to increased demand. Also there won’t be live phone and chat support during that time. Thank you for your trust and patience.

Dear app users,

Due to circumstances beyond our control there may be some short periods where our app will be slower to start in most of Canada and parts of the USA .

In case you get a Timeout error when starting the app please try at least one more time at least after 2 minutes before opening a ticket. Once the app starts and there are no problems with your Portal – you can use it normally.

We are doing everything we can to avoid the network problems caused by various IP transit providers in the region during a peak of popular worldwide event.

Thank you for your patience and understanding.

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Starting today, paid licenses for all Apple devices are available in all regions. Prices can be found here.

Thanks to everybody who helped us with the tests for our application for Apple devices. All users that helped us will receive automatic 50% discount on checkout.

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Dear app users and partners,

We will be performing planned website maintenance on Tuesday, 29th of November 2022 between 09:00 and 12:00 CET time.

During that time you may not be able to buy or renew app licenses.

The app will NOT be affected by this and will keep working during that time as usual.

Beta and Edge users using our latest and completely rewritten app version for iOS may need to upgrade their app before it can be used again (all app settings will be saved, instructions will show on TV or Phone/Tablet screen in case update does not happen automatically).

Thank you for your understanding and patience.

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Smart STB app is now available for the Apple devices (iPhone, iPad, iPod) running iOS version 14 or newer. Our app is completely redesigned for those devices and it is much easier to use. Search for “Smart STB” on the App Store or follow this link to get it:

 

The app will be free to use during the beta testing period. In case you want to continue testing after the first 7 days, you can get a new free 7-days Trial by going here and following the instructions. 

You can leave feedback including bugs by opening a ticket here.

 

 

 

 

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Smart STB app is now available for the Apple TV. You can now enjoy the app on your AppleTV HD or 4K device running tvOS version 14 or newer.

To get the app – follow the link below or just search for “Smart STB” on the Apple’s App Store.

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