Custom portals not loading

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Please read this carefully if you have problems loading your custom Portals.

Since recently, some popular middleware platforms decided to push out an update which specifically blocks our app from accessing the Portals.

This is done, because those platforms now have their own “solution” that want to force users to use.

We never block (or have control over) any Portals, so the information that we are doing blocking is wrong.

In case your Portal does not load, please check and make sure that the Demo (Embedded) Portal loads, and then ask your IPTV Provider to unblock our app by following this instruction:

https://www.smart-stb.net/knowledge-base/how-to-make-your-portal-comatible-with-smart-stb-app/

Yours faithfully,

The Smart-STB team.

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Samsung 2020 Smart TV’s

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We are proud to announce that despite the global situation – the app is now back on all Samsung 2020 TV’s in all regions worldwide. Also, expect the app on few very popular platforms that many of you are probably familiar with.

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App update – April 2020

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We hope you are all safe and enjoying the app. There is a new version across all regions (update will happen automatically next time you start the app on your TV).
– added info message when a channel can not be played (see below);
– many small bugs are fixed;
– improved compatibility with some portals
 
In case a channel is not working, we now display info message that points to smart-stb.tv/np which contains more information that can be very useful especially if you are new to the IPTV world.

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Stay safe at home and watch TV thru the new version of Smart STB

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Stay safe at home and watch TV thru the new version of Smart STB:

– improved app stability with slower connection and frequent disconnections;
– upgraded app infrastructure across all regions;
– fix for multi subtitles bug on some LG Smart TV’s in some regions;
– temporary limited lifetime licenses to 1 portal to help with new app abuse, no portals will be lost and all 8 portals will be visible again in 2 days
– fixed interactive radio support on Samsung TV’s;
– freeze frame on channel start and during buffer is reduced on newer LG Smart TV’s;
– many small bug fixes;

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Provider API version 2 is released

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Dear Service Providers,

We have released version 2 of our Provider API.

In version 2 you can now generate activation codes and get the needed information to activate them automatically in your own Portal.

There are some instructions here that can help you out: https://billing.smart-stb.net/knowledgebase/24/API-version-2-for-Providers.html

If you own an IPTV Portal and want to use the app with this this API, please go here to get a Corporate license: https://billing.smart-stb.net/cart.php?a=add&pid=20

Classic resellers will also get a new version of the API really soon – stay tuned for detals.

And everyone will get support for switching multi-audio and many subtitle languages both for Live TV and VOD in LG WebOS TV’s and few other good things are coming up as well.

Faithfully yours,

The Smart-STB team.

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New yearly license plan and more

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Let’s start this year with the new Yearly app license at a special price* and if you are with monthly license and upgrade your app – you can get one free month on top of that – just follow the on-screen instructions.

And we have great deals for all corporate clients – very soon in all regions! Stay tuned 🙂

*subject to availability and regional law, may not be available in all regions and not all TV’s are eligible.
Terms and conditions apply, see TOS at: https://www.smart-stb.net/terms-of-service/

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App slowness in Africa region

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We are experiencing app slowness in most regions of South Africa due to network problems in the area. 

We mitigated this as much as we could and we will continue working on improving our service in all regions as much as possible however it’s still possible that some regions of Africa experience app operating slowly.

Thank you for your patience and understanding.

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App now on Philips TV’s and further upgrades

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We are excited to announce that our app can now be used on all Philips TV’s (models made in 2015 and newer) both on their Net TV platform and on the new Philips Android TV’s.
You can find the app in “Philips’ App Gallery” and “Philips TV Collection” (depending on the TV) in all regions across the globe.

App activation and Trial is like on all other Platforms, info at https://www.smart-stb.net/knowledgebase/how-to-activate-the-app/

There are also lots of small bug fixes and some performance improvements across many regions for all other platforms. And lots more good stuff coming your way, really soon.

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Demo Portal will not work for some time

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Edit: 20 November 2019, 12:30 CET time:

The Demo Portal is working and it is the latest version.

Dear users,

We will be doing some updates and maintenance to the Demo Portal in all regions on 20th of November, 2019.
This will not affect the work of your Custom Portals, only the Demo Portal will not work for few hours until the maintenance is over.
Also, clients using the beta (unpublished) TV platforms will need to exit the app and start it again when instructed by the app.
We will announce the new platforms with few surprises  very soon.

Thank you for your understanding.

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App temporarily down on VEWD and STA platforms

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Update 06 Nov 2019 11:07 CET time:
 
App is back on VEWD devices. If you are beta tester on STA device, please restart your Store Portal (or unplug the TV for few minutes), the app will appear soon as regular app on your TV’s, even some high-end 2018 and 2019 Android TV’s.
 
Important message,
 
Due to mistake from VEWD vendor, app is not visible on some TV’s running VEWD and STA platforms.
 
App will be back on VEWD very shortly with new TV platforms and exclusive selection of high-end Android TV’s. More platforms are coming soon.
 
We are sorry for the caused inconvenience.

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