Dear clients, 

First – the good news. Despite the rumours – we are not going anywhere anytime soon.

We are rolling out an emergency upgrade in all locations that should address many of the issues that we having lately in some locations due to increased stress, rising abuse and demand.

In case you have black screen after loading Portal (even on the Demo Portal and a valid and working Portal), the app shows in Demo or Unknown status (even if it’s paid) or you get “Can not access Service (-3)” or “Oops, something went wrong (-1)” then it’s most likely this patch will help with your problems.

Also, all clients and providers attempted to use tampering software or hardware will be blocked completely from being able to use the app. Same goes for all attempted abuse of any kind, for example any kind of DDoS, fake tickets, scams from rogue accounts, etc. Anyone who willingly contributes to such abuse will have their app completely blocked from their TV. 

Upgrades are rolling out across all locations and are already included in all Atlantic locations, South Africa and the Balkans.
We’ll upgrade you with more regions as we move forward in the next hours.
Update Sunday, November 11, 2018 14:53 CET time: Italy, Germany, Portugal, France and Spain are upgraded. The rest of Europe will get updates in the next few hours.

We would like to kindly remind you to always check the Demo (Embedded) portal and it’s functionality (play a test channel, play the test video, check all menus work, etc.) before oppenning a ticket. During the upgrade tickets will be processed with slight delays.

Thank you for your patience and understanding.

Kind regards,
Smart STB Management.