New support rules: Fake tickets and wrong tickets are deprioritized

Dear clients, we are having delays of support due to many fake and wrong tickets opened with us.

Please do always check if your Provider is online in your region before opening a ticket. In case Provider is offline – it’s out of our control and we can’t put them back on. Moreover – we reserve the rights to prioritize tickets of clients who need support the most over tickets opened, because of a Provider being offline for whatever reason. 

Thank you for your patience and understanding.