Getting “Sorry, we can’t process your login right now.” when starting the app?

Please make sure your TV is connected to the Internet (best with Cable or LAN connection to the Router).

For best app experience please avoid WiFi if possible.

Try unplugging your TV from Power for 1 minute and then try deleting the app first and installing it again (do not use reinstall feature, just delete then install again) and follow the instructions on the screen.

Alternatively if you don’t have access to the device where the app is installed at the moment, please login to your account, go to “Subscriptions” and find your device and click/tap on “Vew”.

Then click/tap on Reset App Login.

After confirmation you will get this message.

Please follow the instruction and unplug the device from Power (or turn it off), wait for 1 minute and turn it back on and start the app again.

Getting “Your STB is blocked. Call the provider.” after “Loading Portal” ?

This means that your Smart STB app is not allowed on this Portal. You need to contact your Portal admin for more help. Click/tap here for details.

Need more help?

Check the other popular help topics or open a ticket here.