Maintenance and app upgrades

Edit 22:25 CET time: We had some unexpected hardware failire of the UK equipment (Ireland is NOT affected by this) that caused some longer service interruption than planned, however we have put the server back online and completed the maintenance for this region. Dear...

Always include order number or Software MAC before opening a ticket

Dear clients,   In order to improve our support response times and to ensure quality service, we will please ask you to include your Order number and/or your Software MAC in your tickets.   This way we can help you fast and efficiently and you will avoid...

Check Demo (Embedded) Portal before opening a ticket

Dear clients and partners,   While we strive to provide you with the best possible experience within the app, we can’t guarantee that all providers will work equally well. That being said, please do check if the Demo (Embedded) Portal works along with all...

Urgent maintenance!

20 March 2018 17:15 CET: App update is complete. New 2018 TV’s are now supported, Latest Tizen and WebOS included. Added Brazil and China locations, with full suport. Fixed some problems with VOD content and some specific streams that cause TV’s to hang or...

Updates regarding STB Blocked message

Dear clients, In case you receive STB blocked message and you are sure your Virtual MAC did NOT change, then it’s most likely that your Virtual MAC is used on app like STB EMU and this will cause a block. We do NOT block anyone and have no way of knowing if you...