App update in many regions – in case of problems read below

Dec 9, 2018

Dear clients, We have upgraded the app to the very latest version in many regions across the globe. However since the new app version is a complete rewrite, there may be some functional differences and some possible issues. Please read below if you experience any...

App is slow in Africa and some Asian regions

Nov 30, 2018

Dear clients, We are experiencing serious abuse – app may be very slow or will not work in Africa and Asian regions. Other regions will work fine, however there may be some bugs in certain areas and we’ll need some time to smooth things out. In case you...

New version of all launched in UK, Ireland, Canada and Italy

Nov 22, 2018

Dear clients, We have launched the very latest version of the app in the UK, Ireland, Canada and Italy.  To get the new app you’ll need to unplug the TV from power for about few minutes and then start the app again. Update 18:30 CET time: Some TV’s may get...

Emergency upgrade in all locations

Nov 11, 2018

Dear clients,  First – the good news. Despite the rumours – we are not going anywhere anytime soon. We are rolling out an emergency upgrade in all locations that should address many of the issues that we having lately in some locations due to increased...

App In Demo Mode after Payment

Oct 30, 2018

Dear Customers we woud like to appologize to all of you where you had the problem of APP beeing in Demo Mode after you have done your Payments.  Please note we had few Servers refusing to accept new Website and this was the reason for all the problems .  We are happy...

Dear Customers from Bulgaria

Oct 29, 2018

Please note the new APP was lunched for Bulgaria region .If you see Black screen after starting the app Please do the following: 1 . Remove the app from the TV2 . Power Off the tv from Power Plug 3 . Power ON the TV 4 . Reinstall the APP Enjoy the new version ....

Delays in support

Sep 19, 2018

Dear clients,    We experience unusual high demand which causes some delays in support responces.   We are working on all urgent requests with priority.    Sorry for the caused inconvenience and thank you for understanding.   Kind regards,  ...

Maintenance and app upgrades

Sep 11, 2018

Edit 22:25 CET time: We had some unexpected hardware failire of the UK equipment (Ireland is NOT affected by this) that caused some longer service interruption than planned, however we have put the server back online and completed the maintenance for this region. Dear...

Always include order number or Software MAC before opening a ticket

Jun 6, 2018

Dear clients,   In order to improve our support response times and to ensure quality service, we will please ask you to include your Order number and/or your Software MAC in your tickets.   This way we can help you fast and efficiently and you will avoid...